STMS Group Ltd – Terms of Service

Effective Date: July 2026

These Terms of Service (“Terms”) govern your use of the websites, storefronts, and print‑on‑demand services operated by STMS Group Ltd (“we”, “us”, “our”). By accessing or using our websites or placing an order, you agree to be bound by these Terms.

If you do not agree, you must stop using our websites immediately.

1. About Us

STMS Group Ltd Email: sales@stms.studio We operate multiple customer storefronts and print‑on‑demand services using the DecoNetwork platform.

2. Eligibility

You must be 18 or older to place an order.

Users aged 13–17 may use the site only under the supervision of a parent or legal guardian.

Children under 13 may browse the site but may not create accounts or place orders.

3. Our Services

Through our DecoNetwork‑powered websites, you may:

• Browse and purchase print‑on‑demand products

• Create and customise designs (where applicable)

• Save designs to your account

• Access customer storefronts operated by STMS Group Ltd

• Receive order updates and customer support

All products are produced on demand, meaning they are manufactured specifically for each order.

4. User Responsibilities

You agree to:

• Provide accurate information when placing orders or creating an account

• Comply with all applicable UK laws

• Use the website only for lawful purposes

• Maintain the confidentiality of your account login details

• Ensure any uploaded content (designs, images, text) does not infringe the rights of others

You must not upload or create content that:

• Infringes copyright, trademarks, or intellectual property

• Contains hate speech, harassment, threats, or abuse

• Depicts minors inappropriately

• Promotes illegal activity

• Contains explicit sexual content

• Is defamatory, fraudulent, or misleading

• Violates any applicable laws

We may remove content or suspend accounts that violate these rules.

5. Prohibited Activities

You must not:

• Attempt to reverse engineer, copy, or modify the website

• Use automated tools (bots, scrapers, spiders) to access the site

• Upload viruses, malware, or harmful code

• Interfere with the operation of the website

• Attempt to gain unauthorised access to any part of the platform

• Use the website to impersonate another person or entity

We reserve the right to suspend or terminate accounts engaging in prohibited behaviour.

6. Intellectual Property

6.1 Our Rights

All website content, branding, layout, and platform functionality remain the property of STMS Group Ltd or DecoNetwork. You receive a limited licence to use the site for personal, non‑commercial purposes.

6.2 Your Rights

You retain ownership of any original designs or content you create or upload.

By uploading content to the site, you grant STMS Group Ltd a licence to:

• Produce products using your design

• Display your design within your account

• Store your design for production and fulfilment

We do not claim ownership of your original artwork.

7. Orders & Payments

7.1 Print‑on‑Demand Production

All products are manufactured specifically for each order. This means:

• We cannot accept returns for wrong size or change of mind

• Production begins shortly after ordering

• Orders cannot always be cancelled once production has started

7.2 Payment Processing

Payments are securely processed by Stripe. We do not store or access your card details.

7.3 Pricing

Prices are displayed in GBP and include VAT where applicable.

8. Shipping

Shipping times vary depending on product type and destination. Estimated delivery times are provided at checkout.

Delays caused by couriers, customs, or external factors are outside our control.

9. Returns & Refunds

Our full Returns Policy is available on the website. Key points:

• Returns require an RMA number

• Faulty or incorrect items will be replaced or refunded

• Wrong size or change‑of‑mind returns are not accepted

• Return shipping is covered only for faulty items

• Photographic evidence may be required

Email sales@stms.studio to request an RMA.

10. Account Security

You are responsible for keeping your login details secure. If you suspect unauthorised access, contact us immediately.

We are not liable for losses resulting from failure to secure your account.

11. Website Availability

We aim to keep the website available at all times, but:

• Maintenance, updates, or technical issues may cause downtime

• We do not guarantee uninterrupted service

• Features may change or be removed without notice

12. Limitation of Liability

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any rights you have under UK consumer law

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages

• We are not liable for loss of profits, business interruption, or data loss

• Our total liability for any claim is limited to the value of the order in question

13. Termination

We may suspend or terminate your account if:

• You breach these Terms

• You upload prohibited content

• You misuse the website

• You engage in fraudulent activity

You may terminate your account at any time by contacting us or ceasing use of the website.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

16. Contact Us

For questions about these Terms: sales@stms.studio