STMS Group Ltd – Privacy & Cookie Policy

Effective Date: July 2026

STMS Group Ltd (“we”, “us”, “our”) operates a network of customer storefronts and print‑on‑demand services through the DecoNetwork platform. We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with UK data protection laws.

This Privacy & Cookie Policy explains how we collect, use, store, and share your personal information when you use our websites and services.

If you have any questions, you can contact us at: sales@stms.studio

1. Who We Are

Data Controller: STMS Group Ltd Registered in the United Kingdom Email: sales@stms.studio

We operate multiple customer shops and print‑on‑demand services using the DecoNetwork platform.

2. What Personal Data We Collect

2.1 Data You Provide

We collect personal information when you interact with our websites or place an order, including:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Account login details (if you create an account)

• Any information you submit through contact forms or customer service requests

2.2 Payment Information

We do not store or process your card details. All payments are handled securely by Stripe, our third‑party payment processor.

Stripe processes your payment information under its own privacy policy.

2.3 Automatically Collected Data

DecoNetwork may collect limited technical information required for the platform to function, such as:

• IP address

• Browser type

• Device type

• Basic session data

We do not use Google Analytics, Meta Pixel, or any other behavioural tracking tools.

3. Lawful Bases for Processing

Under UK GDPR, we process your data under the following lawful bases:

• Contract: To fulfil your orders, manage your account, and provide customer support.

• Legal Obligation: For tax, accounting, and regulatory compliance.

• Legitimate Interest: To operate and improve our services, prevent fraud, and maintain platform security.

• Consent: For optional communications such as newsletters (only if you opt in).

4. How We Use Your Information

We use your personal data to:

• Process and fulfil orders

• Produce and ship print‑on‑demand products

• Manage your account

• Provide customer support

• Communicate order updates

• Maintain and improve our websites

• Comply with legal obligations

We do not sell your data. We do not use your data for behavioural advertising.

5. Who We Share Your Data With

5.1 DecoNetwork

Our websites and production workflow run on the DecoNetwork platform. DecoNetwork acts as a data processor and handles:

• Storefront hosting

• Order management

• Production workflow

• Certain operational cookies

5.2 Stripe

Stripe processes payments securely. We never see or store your card details.

5.3 Fulfilment Partners

If your order requires external production or delivery, we may share:

• Name

• Shipping address

• Order details

Only what is necessary to fulfil your order.

5.4 Legal Requirements

We may disclose information if required by law or to protect our rights.

6. International Transfers

Some of our service providers (e.g., Stripe, DecoNetwork) may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK GDPR adequacy regulations

• Standard Contractual Clauses (SCCs)

• Equivalent protection measures

7. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling orders

• Managing accounts

• Meeting legal obligations (typically 6 years for tax records)

You may request deletion of your account at any time.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent (for newsletter/marketing)

To exercise any rights, email: sales@stms.studio

9. Cookies

9.1 What Cookies We Use

We use essential cookies only, required for:

• Logging in

• Managing sessions

• Operating DecoNetwork storefronts

• Keeping your basket active

• Ensuring secure checkout

Examples include:

• login_token – automatic login

• _pc_session_id – session tracking

• c_rt_ppr – DecoNetwork session affinity

• set_sa – DecoNetwork sales agent tracking

We do not use analytics cookies, advertising cookies, or tracking pixels.

9.2 Managing Cookies

You can disable cookies in your browser settings, but essential site features may stop working.

10. Security

We use industry‑standard security measures to protect your data, including:

• SSL encryption

• Secure hosting

• Restricted access controls

• Secure payment processing via Stripe

No online system is 100% secure, but we take reasonable steps to protect your information.

11. Children’s Privacy

Our websites are not intended for children under 13. We do not knowingly collect data from children.

Users aged 13–17 may only use our services with parental or guardian supervision.

12. Third‑Party Links

Our websites may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

13. Changes to This Policy

We may update this policy from time to time. Significant changes will be posted on our website or communicated via email.

14. Contact Us

For privacy questions or data requests: sales@stms.studio